Terms & conditions.

1. The Provider

The service is provided by:

Wenu
Sundevedsgade 1, 3. TV.
1751 Copenhagen
Denmark
Email: [email protected]

In these Terms, "Wenu", "we", "us" and "our" refer to the provider above.

2. Definitions

• Service: the Wenu platform, including NFC tag, QR code, menu, TV display and link-page management features, dashboards, analytics, and related APIs and software.
• Account: the registered access through which you and your authorized users use the Service.
• Authorized User: an individual you permit to access the Service under your Account, such as staff or administrators.
• Customer Content: all data, text, menu items, links, media, branding and other material that you or your Authorized Users upload to or create within the Service.
• Subscription: the paid or free plan under which the Service is made available to you.

3. The Service

Wenu provides a multi-tenant platform that allows organizations to manage NFC tags, QR codes, link pages, menu pages and TV displays, and to view analytics and audit logs relating to that content. We may add, modify or remove features over time in order to improve the Service, subject to Section 17.

The Service is intended for business use only. It is not intended for consumers acting outside their trade, business, craft or profession.

4. Accounts and Registration

• You must provide accurate and complete information when registering and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account.
• You must ensure that all Authorized Users comply with these Terms. You remain responsible for their actions and omissions.
• You must notify us promptly at [email protected] of any unauthorized use of your Account or any other security breach.
• You must be at least 18 years old and authorized to bind the organization you represent.

5. Subscription Plans, Trial and Fees

The Service is offered under a free plan and one or more paid plans. The features and limits of each plan are described at the point of purchase.

• Free plan: a permanently free plan with limited features and usage limits. We may change the scope of the free plan at any time.
• Free trial: paid plans include a 30-day free trial. Unless you cancel before the trial ends, the plan automatically converts to a paid Subscription and the applicable fee is charged.
• Fees: fees for paid plans are billed monthly in advance at the price displayed at the point of purchase. Prices are stated exclusive of VAT and other applicable taxes, which will be added where required by law.
• Payment: payments are processed by our payment processor, Stripe. You authorize us and Stripe to charge your designated payment method for all applicable fees.
• Price changes: we may change our fees with at least 30 days' notice. Changes take effect at the start of your next billing period. Continued use after the change constitutes acceptance.

6. Renewal and Cancellation

• Paid Subscriptions renew automatically on a monthly basis until cancelled.
• You may cancel your Subscription at any time from your account settings or by contacting [email protected].
• Cancellation takes effect at the end of the current billing period. You retain access to the paid features until that date; no further charges are made afterwards.
• We may cancel or decline to renew a Subscription with reasonable notice, for example if a plan is discontinued.

7. No Refunds

Except where required by mandatory applicable law, all fees are non-refundable. Cancelling a Subscription does not entitle you to a refund of fees already paid for the current billing period; instead, you keep access to the paid features until the end of that period. We do not provide refunds or credits for partial periods, unused features, or periods during which the Service was not used.

8. Acceptable Use

When using the Service, you and your Authorized Users must not:

• Use the Service in violation of any applicable law or third-party right.
• Upload or distribute content that is unlawful, defamatory, infringing, deceptive, or harmful.
• Attempt to gain unauthorized access to the Service, other customers' data, or our systems.
• Interfere with or disrupt the integrity or performance of the Service, including through excessive automated requests, scraping, or denial-of-service activity.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by mandatory law.
• Resell, sublicense, or make the Service available to third parties outside your organization without our written consent.
• Use the Service to send unsolicited communications or to engage in unlawful tracking of individuals.

We may investigate suspected violations and may suspend or terminate access in accordance with Section 16.

9. Customer Content and Responsibilities

• You retain all ownership rights in your Customer Content. You grant us a limited, non-exclusive licence to host, process, display and transmit Customer Content solely as necessary to provide and operate the Service.
• You are solely responsible for your Customer Content, including its legality, accuracy, and that you have all rights and consents necessary to use it within the Service.
• You are responsible for the content displayed through NFC tags, QR codes, menu pages, TV displays and link pages that you publish, including compliance with consumer, food-labelling, pricing and advertising rules where applicable.
• You are responsible for obtaining any consents required from your own customers and visitors in connection with content and analytics you collect through the Service.

10. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by Wenu or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the term of your Subscription. No rights are granted other than those expressly set out in these Terms.

If you provide us with feedback or suggestions about the Service, we may use them without restriction or obligation to you.

11. Service Availability

We aim to make the Service available with a target uptime of 99.9%, measured on a monthly basis and excluding scheduled maintenance and events outside our reasonable control. This target is a statement of intent and does not constitute a binding service level agreement; we do not provide service credits or other compensation for downtime. We will use reasonable efforts to schedule maintenance outside peak hours and to notify you of significant planned maintenance in advance.

12. Third-Party Services

The Service relies on third-party providers, including hosting in the European Union, Stripe for payment processing, transactional email delivery, and optional OAuth sign-in providers (Google, GitHub, Facebook). Your use of those services may be subject to their own terms. We are not responsible for third-party services, and their availability is outside our control.

13. Data Protection

Our processing of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor — for example, analytics relating to scans of your NFC tags and QR codes — such processing is carried out on your documented instructions and in accordance with Article 28 GDPR. You act as the controller for that data and are responsible for having a lawful basis for the processing.

14. Warranties and Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements. Nothing in these Terms limits any mandatory statutory rights that cannot be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

• Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of data, even if advised of the possibility of such loss.
• Our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees paid by you for the Service in that period.
• The limitations in this Section do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under mandatory applicable law.

16. Suspension and Termination

• We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay fees when due, or if your use poses a security or legal risk.
• Where practicable, we will give you notice and an opportunity to remedy a breach before suspension or termination.
• On termination, your right to use the Service ends. You may export your Customer Content before the termination date.
• We will retain or delete Customer Content after termination in accordance with our Privacy Policy. Customer Content remaining after the retention period may be permanently deleted.
• Provisions that by their nature should survive termination — including Sections 7, 10, 14, 15, 17 and 18 — will survive.

17. Changes to the Service and These Terms

We may update these Terms from time to time to reflect changes in the Service, legal requirements, or our business. The updated version will be posted on this page with a revised effective date. For material changes, we will take reasonable steps to notify you in advance, for example by email or an in-app notice. If you do not agree to the updated Terms, you may cancel your Subscription before they take effect; continued use of the Service after that date constitutes acceptance.

18. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Denmark, without regard to its conflict-of-law rules. The courts of Copenhagen, Denmark have exclusive jurisdiction, subject to any mandatory consumer or other protective rules that may apply.

19. Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy and any order placed at purchase, constitute the entire agreement between the parties regarding the Service.
• Severability: if any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver: a failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.

20. Contact

For questions about these Terms, please contact us at:

Wenu
Sundevedsgade 1, 3. TV.
1751 Copenhagen, Denmark
Legal: [email protected]
Support: [email protected]